Below are answers to some of the most common questions customers ask during the shopping process.
- What products do you sell?
We primarily offer a wide variety of home rugs and carpets, suitable for various spaces and home settings. - Which regions do you ship to?
Currently, our website supports shipping only within the United States; the shipping destination option on the checkout page is fixed to the U.S. - How long does it take to ship an order after it is placed?
Typically, orders are processed and shipped within 1–3 business days.
During holidays or peak order periods, processing times may be slightly longer. - Can I cancel an order?
If your order has not yet been processed or shipped, please contact us as soon as possible to request a cancellation.
Once an order has entered the processing or shipping stage, we cannot guarantee that a cancellation request will be successful. - Can I return items after receiving them?
Yes. According to our refund policy, both opened and unopened items are eligible for return requests, provided they meet the applicable return conditions. - How can I contact customer service?
You can contact us via the following methods:
Email: ashley@beaama.shop
support@beaama.shop
Phone: 3398001209 - Will the product color or dimensions be exactly as shown?
We strive to display our products as accurately as possible; however, due to variations in monitor settings, lighting conditions during photography, or manufacturing batches, slight color discrepancies or minor differences in detail may occur. This is considered normal. - What should I do if I receive a defective item?
If you receive an item that is damaged, incorrect, or has obvious quality issues, please contact us as soon as possible after receipt. Please provide your order number and relevant photos, and we will assist you in resolving the issue.